lv18 FAQ — Account, Deposit, Withdrawal and Responsible Gaming

Yes, on lv18 you can set a daily or weekly deposit limit for yourself. You can apply this limit through your account security settings or by contacting the support team directly via live chat. No deposit beyond the set limit will be accepted, making it easier to stay within your budget. Visit the responsible gaming page to learn more.

You must be at least 21 years old to take part in any casino or betting activity on lv18. During account registration you will need to confirm that you are 21 or older. A National ID Card (NID) is accepted as proof of age during the verification process. Minors cannot open an account, and any account found to belong to a minor will be closed immediately.

If you are having trouble controlling your gambling habits, contact lv18's 24/7 live chat or email support — our team can assist in both Bengali and English. For mental health support in Bangladesh, you can reach the Kaan Pete Roi helpline. lv18's responsible gaming page has more information and guidance on this topic.

lv18 offers a cooling-off period and a self-exclusion option. If you want to take a break from playing for a set period, let the support team know. During a cooling-off period you will not be able to log in to your account or place any bets. Long-term self-exclusion is also available — to reactivate your account after that, you will need to follow a specific process. This is an option for making a conscious, considered decision.

Some common signs are: spending more than your budget, placing larger bets to recover losses, losing focus on family or work, being unable to stop playing, and lying about money. If you notice these signs, contact lv18 support promptly or seek professional help. Gaming is for entertainment — it should never become a source of problems.

A lv18 account is strictly personal — use a strong password and never leave your device unlocked while logged in, so that family members or others cannot use it. To prevent minors from gaining access, it is recommended that you keep a PIN or fingerprint lock enabled on your device. If anything suspicious happens, change your password immediately and notify support.

The most widely accepted document for identity verification on lv18 is the National ID Card (NID). A valid passport or driving licence may also be accepted. You will need to upload clear photos of both the front and back of the document. Blurry or cropped images may delay the verification process, so please provide clear photos taken in good lighting.

lv18 uses SSL encryption to keep all personal information secure. Uploaded documents are used solely for the verification process and are not shared with any third party. Full details on how data is stored and used can be found on our privacy policy page. If you have any questions about security, please contact support.

To ensure the security of deposits and withdrawals on lv18, the name registered on your account must exactly match the name on your bKash, Nagad, or Rocket wallet. If the names do not match, the payment may fail or the withdrawal may be held. Using another person's wallet for transactions is not allowed and may result in your account being suspended.

If your verification is rejected, you will usually be informed of the reason by email. In most cases the cause is poor image quality or unclear information. Re-uploading clear photos as directed should resolve the issue. If it is rejected repeatedly, speak directly with the lv18 live chat team — support is available in Bengali and they will let you know what steps to take.

On lv18, verification is usually requested before your first large withdrawal or if unusual activity is detected on your account. In some cases it is recommended to complete verification right after registration, as this makes future withdrawals faster. Accounts that are already verified have a much smoother payment process.

Each lv18 account is for one individual — running multiple accounts from a single device or from the same household address may result in them being flagged as duplicates. In such cases, bonuses may be cancelled or the accounts may be suspended. Please read the terms and conditions for full details.

Log in to lv18 via lv18 login, go to the cashier section, and select bKash as the deposit option. Send money to the lv18 bKash number shown on screen and enter the transaction ID (TrxID) in the designated field. If the details are correct, your balance will be credited within a few minutes. You must use a bKash account registered in your own name.

lv18 does not charge any additional processing fee on deposits. However, the standard send money charges that bKash, Nagad, or Rocket apply to their own transactions may be applicable as per each operator's own policy. The full deposit amount goes directly into your lv18 account — nothing is deducted in between.

The minimum deposit amount on lv18 across all payment methods is ৳100. This limit applies equally to all sections, including slots, live casino, and cricket betting. You can join your chosen game with a deposit of just ৳100. Starting with a small amount is always the wise approach.

Yes, you can easily deposit on lv18 using Nagad. Select Nagad on the deposit page, send money to the designated number via the Nagad app or USSD code (*167#), and enter the reference number or TrxID in the form. The name on your Nagad account must match the name on your lv18 account. The process is just as simple and fast as bKash.

Wait a moment after making a deposit; the balance usually updates within a few minutes. If it still has not appeared, refresh the page. If the problem continues, contact lv18's 24/7 live chat with the TrxID from your bKash/Nagad/Rocket transaction and the time it was sent. With the correct details, the support team will resolve the issue quickly.

Yes, Rocket is one of lv18's approved deposit methods. Rocket is the mobile banking wallet of Dutch-Bangla Bank (*322# or the Rocket app). The deposit process is the same as bKash or Nagad — send money to lv18's Rocket number and submit the TrxID. The minimum deposit is ৳100, the same across all methods.

Yes, on lv18 you can submit a withdrawal request 24 hours a day, 7 days a week — including on public holidays and during BPL match nights. Processing normally takes 5 to 30 minutes. There is no additional delay at night or on weekends. The withdrawn amount is sent directly to your registered mobile wallet.

lv18's welcome bonus is 200%, up to ৳8,000 — bonus funds cannot be withdrawn before completing a 25x wagering requirement. Example: if you receive a ৳2,000 bonus on a ৳1,000 deposit, the total wagering required will be ৳2,000 × 25 = ৳50,000. Once that amount has been wagered, you can withdraw the winnings from the bonus. Full terms are given in the terms and conditions.

The standard processing time for withdrawals on lv18 is 5 to 30 minutes. If the money has not reached your wallet within that time, contact support via live chat with your request number and amount. Sometimes a request stays pending because account verification has not been completed — in that case, complete your NID verification.

No, on lv18 withdrawals can only be made to a mobile wallet whose registered name exactly matches the name on your lv18 account. You cannot use a bKash, Nagad, or Rocket number belonging to a family member or friend. This rule exists to prevent money laundering and to protect account security — all transactions must go through a wallet in your own name.

The standard processing time for a withdrawal from lv18 to bKash is 5 to 30 minutes. The same timeframe applies to Nagad and Rocket. If your account is fully verified and all details are correct, the money arrives within this period. The minimum withdrawal amount is ৳800.

The minimum withdrawal amount at lv18 is ৳800. The same minimum limit applies across all three methods — bKash, Nagad, and Rocket. Balances below ৳800 cannot be withdrawn, so wait until your balance reaches this limit. lv18 VIP members also receive weekly cashback, which is added to their balance.