lv18 Privacy Policy

This Privacy Policy ("Policy") applies to all services, websites, and applications of the lv18 platform. Reading this policy alongside our Terms and Conditions will give you a complete picture of how our services work. By using our services, you agree to the processing of your information as described in this policy. If you have any questions, please contact our support team.

Section 1

Various types of information may be collected from you when you register on the lv18 platform and use our services. These are listed below by category.

1.1 Information You Provide Directly

When you create an account, fill out a contact form, or send a message to customer support, you voluntarily provide certain information. This includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Payment details (bKash, Nagad, or Rocket number)
• National ID card or passport details for identity verification

1.2 Automatically Collected Information

When you use our website or app, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time spent on the platform and list of pages visited
• Cookie and session data
• Referral source (where you came from before visiting our site)

1.3 Transaction and Gaming Activity Information

Details of deposits, withdrawals, and gaming activity are logged in our system. This information is used to ensure financial security and to improve the quality of our services.

Section 2

lv18 uses your information only for specific and legitimate purposes. We never collect information beyond what is necessary, and we do not sell it to third parties without your consent.

2.1 Account Management

Information is used to verify your identity, provide secure access to your account, and complete transactions correctly. This includes OTP verification, password recovery, and identity confirmation.

2.2 Payment Processing

Your payment details are used to ensure the security of deposits and withdrawals through bKash, Nagad, and Rocket. Transaction history also helps with fraud detection.

2.3 Customer Support

Our 24/7 live chat and email support team can view your account-related information, but only for the purpose of resolving issues. Support team members operate under a strict confidentiality policy.

2.4 Responsible Gaming Monitoring

Under our Responsible Gaming programme, gaming activity data is analysed to identify potentially risky behaviour. This is done solely for your protection and is not shared with any third party.

2.5 Platform Development and Analytics

Anonymised usage statistics are analysed to improve the user experience on the app and website. No personal identity is contained in this data.

Section 3

lv18 takes industry-standard technical and administrative measures to keep your information secure.

3.1 Technical Security

• All data transfers are secured through SSL encryption.
• Passwords are never stored in plain text — strong hashing algorithms are always used.
• Payment information is held in encrypted databases and only a limited number of staff can access it.
• Regular security reviews and penetration testing are conducted.

3.2 Data Retention Period

Your information is retained while your account is active. After an account is closed, certain information may be kept for a defined period to meet financial and regulatory requirements, but it will not be used for operational purposes. Once the required period has passed, the information is securely deleted.

3.3 Administrative Security

Only trained and authorised staff can access personal information. All staff are bound by confidentiality agreements and are required to comply with data protection policies.

Section 4

lv18 never sells your personal information. However, information may be shared in limited cases to operate our services.

4.1 Service Provider Partners

We use trusted third-party organisations to assist with payment processing, technology infrastructure, and fraud detection. These organisations may only use information for their designated tasks and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be legally required to provide information in response to a court order, government investigation, or applicable law. In such situations, we will attempt to notify affected users as early as possible, unless legally restricted from doing so.

4.3 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred. In such cases, the new party will be required to maintain the standards of this privacy policy, and users will be informed in advance.

4.4 Advertising and Marketing

We do not sell your personal information to any advertising organisation. However, if you consent to receive promotional communications, we may share relevant offers with you.

Section 5

Cookies and similar technologies are used on the lv18 website and app to improve the user experience and ensure platform functionality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language or display settings.
• Analytics Cookies: Collect usage information anonymously to help improve the platform.

5.2 Cookie Controls

Analytics and functional cookies can be turned off from your browser settings, though this may limit certain platform features. Essential cookies cannot be disabled, as the service will not function without them.

Section 6

As a user of lv18, you have several rights over your own information.

6.1 Right to Access Information

Contact our support team to find out what information we hold about you. We will provide a summary within a reasonable time.

6.2 Right to Correct Information

If any of the information we hold about you is incorrect, you may request a correction. We will make the correction subject to identity verification.

6.3 Right to Close Your Account

You may request to close your lv18 account at any time. After the account is closed, use of your information will stop except where required by law.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, inform our support team at any time. Service-related messages (such as transaction confirmations) cannot be stopped.

Section 7

lv18 is a platform strictly for users aged 21 and above. We do not knowingly collect information from any minor.

Age verification is in place at the time of registration. If we become aware that a user is under 21, their account will be suspended immediately and any collected information will be deleted. For more information about us, visit our About Us page.

Section 8

lv18 reserves the right to update this privacy policy as needed. For significant changes, we will send a notification to your registered mobile number or email.

Continued use of the platform after any changes will be considered as your acceptance of the revised policy. It is therefore recommended that you review this page periodically. The "Last Updated" date at the top of the page always reflects the most recent version.

Section 9

If you have any questions, concerns, or complaints about this privacy policy, please contact us directly. Our team provides support in both Bengali and English.

This privacy policy applies to all services on the lv18 platform. Please read this policy carefully before using our services. For users aged 21+ only.