lv18 Responsible Gaming — Your safety is our priority
Online gaming should be enjoyable, not stressful. lv18 believes every player should know their limits and play consciously and responsibly.
Why is responsible gaming important?
At lv18 we always want our players to see gaming as a healthy source of entertainment. Deposits, betting, and casino games can be enjoyed as long as they remain within control. But for some people this can develop into a habit that has harmful effects on personal, family, and financial life. That is why our platform has several protective measures to help players keep their gaming habits in check.
Our Terms and Conditions clearly state that all lv18 services are for those aged 21 or above only. Minors may not create accounts or play games, and if this is detected the account will be closed immediately.
For any general questions about gaming, you will find detailed answers on our FAQ page. You can also get help with any issue through our 24/7 live chat or email support.
We believe transparency and honesty are the foundation of a good gaming environment. In line with our Privacy Policy, we keep your personal information secure and monitor your gaming behaviour to actively assist you when needed.
All games and betting services at lv18 are for adults aged 21 or above only.
Self-control tools
lv18 has several tools that let you manage your own gaming experience.
Set a Deposit Limit
Set a maximum cap on your daily, weekly, or monthly deposits. You will not be able to exceed this limit, so there is no opportunity to overspend.
Limit Session Time
Decide in advance how long you will play in one sitting. When the set time is up, the system will automatically remind you to take a break.
Temporary Account Break
Lock your account for a set period (such as 24 hours, 1 week, or 1 month). It cannot be unlocked before the break period ends.
Self-Exclusion
Choose self-exclusion for a longer break. From 3 months to permanent — set the duration according to your needs.
Bet Amount Control
Set a maximum amount you can place on a single bet, to protect yourself from a large loss at any one point.
Request Directly via Support
To activate any of the above features or to ask for help, contact us via 24/7 live chat or email. Help is available in Bengali.
Request Self-Exclusion
Fill in the details below and our support team will take the necessary action on your account promptly.
Self-Exclusion Form
Once the account is locked, it will not be possible to return before the break period ends. In the case of permanent exclusion, the account cannot be recovered.
Warning signs of a problem
If you notice the following signs in yourself or someone you know, it is time to seek help.
Losing track of time
Playing for hours on end without realising where the time went — this is an early sign of addiction.
Chasing losses
Placing bigger bets after losing money in an attempt to win it back — once caught in this cycle, losses grow quickly.
Hiding from family
Concealing your gaming habits from family or friends, or lying about them, is a serious warning sign.
Restlessness when not playing
Feeling anxious, irritable, or restless when you stop playing is a sign of psychological dependence.
Using everyday expense money
Spending money meant for food, rent, or other essentials on betting can cause serious financial harm.
Neglecting work and studies
Neglecting work, studies, or daily responsibilities because of gaming causes harm in other areas of life.
What lv18 ensures
Our responsible gaming commitment
- Age is verified at the time of every account creation and no one under 21 can open an account.
- If unusual changes are seen in a player's behaviour, our team proactively reaches out.
- While self-exclusion is active, no promotional messages or offers are sent.
- 24/7 live chat and email support is available in Bengali and English — do not hesitate to ask for help.
- Your account and transactions are kept secure through SSL encryption and strong security measures.
- Gaming is presented as a form of entertainment, never as a source of income.
Where to turn if you need help?
You are not alone. With help at the right time, any situation can be managed.
lv18 Live Chat Support
Chat in Bengali via 24/7 live chat. Account lock, deposit limit, or self-exclusion — any request is handled right away.
Family and Trusted Ones
Tell a close family member or trusted friend about your situation. Support from people close to you plays the most effective role in recovery.
Professional Counselling
Speak with a mental health professional or behavioural counsellor. Mental health services are available through both government and private channels in Bangladesh.
Some tips for responsible gaming
Stick to a budget
Decide in advance how much you will spend on gaming and stick to that limit.
Take regular breaks
Take at least a short break every hour. Playing for long stretches without stopping reduces your judgement.
Do not bet on emotion
Avoid playing when you are angry, sad, or under stress — it is harder to make sound decisions at those times.
Gaming is not your only entertainment
Family, friends, sports, or hobbies — give importance to the other parts of life too.
Accept lost money as spent
Rather than placing more bets trying to recover lost money, treat that amount as already spent.
Assess yourself
Ask yourself from time to time — is gaming having a positive or negative effect on your life?